Frequently Asked Questions
ORDERS
How many days will it take my orders to be processed?
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We will keep you updated in case of any further delays due to reasons out of the normal.
Domestic Shipping Rates and Estimates
For calculated shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free Domestic shipping which can take from 3 to 4 business days after fulfillment
If you require Express or Overnight Shipping charges for your order will be calculated and displayed at checkout
International Shipping
We currently do not offer international shipping.
Refunds, Returns, and Exchange
How do I Return Product?
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return and a 20% restocking fee and administration fee.
We are not responsible for any shipping cost incurred by the customer.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you have any further questions, please don't hesitate to contact us at [email protected]